Statement of Commitment
Media Sonar is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.
Media Sonar understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law, and is committed to complying with both the Ontario Human Rights Code and the AODA.
Media Sonar is committed to excellence in serving all customers, including people with disabilities.
Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.
Introduction
Media Sonar strives to meet the needs of its employees and customers with disabilities, and is working hard to remove and prevent barriers to accessibility.
Our organization is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. This accessibility plan outlines the steps Media Sonar is taking to meet those requirements and to improve opportunities for people with disabilities. Our plan shows how Media Sonar will play its role in making Ontario an accessible province for all Ontarians.
Strategies and Actions
Below we have identified the projects and programs our organization plans between now and 2021, to meet the requirements of the Accessibility for Ontarians with Disabilities Act and to remove and prevent barriers to people with disabilities.
Customer Service
Media Sonar is committed to providing accessible customer service to people with disabilities. This means that we will provide goods and services to people with disabilities with the same high quality and timeliness as others.
| Initiative | Implementation Timeline |
|---|---|
| Develop and post an Accessible Customer Service Policy Statement | July 2016 |
| Define how individuals with disabilities can provide feedback on our accessible customer service | July 2016 |
Information and Communications
Media Sonar is committed to making our information and communications accessible to people with disabilities.
| Initiative | Implementation Timeline |
|---|---|
| Provide information and communications in accessible formats when requested | July 2016 |
| Ensure website compliance with WCAG 2.0 Level A if a significant website refresh occurs, or if a new company website is developed | November 2017 |
| Make a copy of Media Sonar’s multi-year accessibility plan publicly available via the company’s website (www.mediasonar.com). | October 2018 |
| Ensure website compliance with WCAG 2.0 Level AA, other than criteria 1.2.4 (live captions) and 1.2.5 (pre-recorded audio descriptions) for our public website and any posted content. | January 1st, 2021 |
Employment
Media Sonar is committed to fair and accessible employment practices.
| Initiative | Implementation Timeline |
|---|---|
| Notify employees and the public that we will accommodate the needs of people with disabilities in our hiring process, on our job postings | July 2016 |
| Provide workplace information in an accessible format if an employee asks for it, including job descriptions, manuals, newsletters, policies, emergency information, etc. | July 2016 |
| Providing performance management and career development processes in an accessible format, including documents, feedback, coaching, and any reasonable accommodations needed to learn new skills, take on more responsibilities, or perform their job duties effectively | July 2016 |
| Communicate accessibility policies to any new employees, and to all existing employees if the policies are changed | August 2016 |
Training
Media Sonar is committed to providing training on the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities.
| Initiative | Implementation Timeline |
|---|---|
| Develop an effective training program for all new and existing staff | July 2016 |
| Begin training all new staff on how to provide Accessible Customer Service during their new hire orientation. Maintain records of training in each employee’s file. | July 2016 |
| Train all existing staff and managers on how to provide Accessible Customer Service. Maintain records of training in each employee’s file. | August 2016 |
Design of Public Spaces
Media Sonar will meet accessibility laws if building or making any major changes to public spaces.
Media Sonar will put procedures in place to prevent service disruptions to the accessible parts of our public spaces.
For More Information
For more information on this accessibility plan, please contact:
Brianne Edwards, Director of People Operations
In writing:
Media Sonar Technologies Inc.
365 Talbot St, London ON N6A 2R5
London,ON N6A 2R5
www.mediasonar.com
By Phone:
1-855-898-4044 x427
By Email:
brianne.edwards@mediasonar.com
Standard and accessible formats of this document are free upon request from the above.